Privacy Policy
Last updated October 2025
We recognize the importance of protecting your privacy and your rights with regards to data protection. The Internet is a very powerful medium when it comes to transmitting personal information; for that reason, we and all other companies belonging to the lastminute.com group ("lm group") undertake the serious task of respecting the current laws regarding the protection of personal data. This Privacy Policy describes how we collect, use, disclose, and protect personal data when you visit and/or use any lm group website or app that links to this Policy (jointly "Website") and/or use our Comparison Service (you as a "User") or then purchase or register on our services, download our app and/or give us you consent for a specific purpose (you as a "Customer").
It also informs you of how you can exercise Your Rights (including the right to object to some of the data handling we carry out). More information about your rights and how you can exercise them is set out in the section below. If you see an undefined term in this Privacy Policy (such as "Service" or "Website"), it has the same definition as in our Company contractual service conditions https://us.lastminute.com/terms/terms-and-conditions-lastminute-group.html. Following the Notice at Collection below, this Privacy Policy describes in detail:
1. Who is the controller of your data?
2. What categories of your data do we collect and use?
3. Why and how do we collect your data?
4. Who sees, receives, and uses your data and where?
5. How long do we retain your data?
6. What are your data protection rights and how can you exercise them?
7. Contact details of the data controller
8. Information about Cookies
9. Privacy notice for Facebook
10. Minors
11. Use of artificial intelligence systems
12. Update and old versions of this Privacy Policy
Notice at Collection of Personal Data
This Notice at Collection summarizes the categories of personal data that we collect and the purposes for which we collect personal data. As indicated below, we "sell" or "share," as those terms are defined under applicable United States laws, with advertising and analytics companies.
Category of personal data
Identifiers, such as online identifiers and IP address
Do we sell or share this type of personal data?
Yes
_____________________
Category of personal data
Other identifiers and biographical information, such as name, phone number, postal and email address
Do we sell or share this type of personal data?
No
_____________________
Category of personal data
Usernames, passwords, and other personal data described under California law
Do we sell or share this type of personal data?
No
_____________________
Category of personal data
Protected characteristics, such as gender
Do we sell or share this type of personal data?
No
_____________________
Category of personal data
Commercial information, such as your purchase history
Do we sell or share this type of personal data?
No
_____________________
Category of personal data
Internet and electronic network activity information
Do we sell or share this type of personal data?
Yes
_____________________
Category of personal data
Geolocation data
Do we sell or share this type of personal data?
No
_____________________
Category of personal data
Inferences drawn from any of the above categories
Do we sell or share this type of personal data?
No
_____________________
Category of personal data
Sensitive data, such as medical and health data and information revealing religious or philosophical beliefs or sexual orientation
Do we sell or share this type of personal data?
No
Summary of purposes of personal data use
To perform our contractual obligations and provide the products and/or the services you request
To send you advertisements that are tailored to your interests
To request your participation in surveys
To detect, prevent, and respond to security threats, fraud, and other illegal activities concerning our Website or services
To comply with legal obligations and lawful requests by government or law enforcement authorities
To verify compliance with our policies and establish and protect our legal rights
To create aggregate or anonymized information
As otherwise consistent with your express consent
Other important information
We retain personal data for the time periods that are specified in Section 5 of our Privacy Policy. We do not knowingly sell or share personal data about individuals under the age of 16. You can opt out of the sale or sharing of your personal data, including for purposes of targeted advertising, by clicking the "Do Not Sell and Share My Data" link available on our Website or emailing us at privacy.us@lastminutegroup.com. You may also choose to enable online, where available, a universal tool that automatically communicates your opt-out preferences, such as the Global Privacy Control ("GPC"). Depending on your jurisdiction of residence, we will process the GPC signal as a request to opt out.
1. Who is the controller of your personal data?
As indicated in the General conditions of use of the Website, the services offered through this Website are provided by LMNext US, Inc ("LMnext") a Delaware corporation, Registration Number 5697167 ("Company," "we," "us," "our," or "Data Controller").
2. What categories of your data do we collect and use?
We collect the categories of personal data as follows:
2.1. Personal data provided by you
The personal data that you share with us including when you register for an account, subscribe to marketing communications and which you provide to us when using our services, downloading our app, including the information entered into our booking platform and included in your comments, reviews, or messages sent via telephone to our Customer Care Team, or through the Live Chat or through social media channels.
More specifically:
When you book with us, you may provide us with information such as:
Passenger information, passport details, contact details, payment details (i.e., credit data, billing address, account information), date of birth, etc.
Information about your purchases, including what you booked, when and where you booked it, and how you paid for it.
Special categories of personal data, for example, relevant medical data and any special dietary or disability requests, so information concerning your health (including medical certificates) or revealing religious, philosophical, or sexual orientation that you might voluntary provide us in the course of making a booking (e.g., by selecting the box "Special assistance" and filling in the empty field during the booking process or by other means, such as via telephone to our Customer Care Team) or after the conclusion of the booking for the management of your refund or post-sale request (e.g., adding wheelchair assistance to your confirmed booking). Please note that—only where it is strictly necessary to fulfill your request and with your prior explicit consent—we may be required to send the above special categories of personal data to the relevant third parties, such as airlines, hotels, Tour Operators. We will use the special categories of personal data only as strictly necessary to fulfill your request and provide you with the service requested.
When you contact us or we contact you through the Live Chat, the Customer Care Team via email, post and/or phone, or through social media we may collect: personal data you provide when you connect with us, including your name, username, phone number, email.
When you take part in surveys or questionnaires about our services, you may provide us with your contact details, your feedback, and contributions to customer surveys and questionnaires.
When you subscribe to the personalised marketing services under p. 3 – F of this privacy policy you may provide us with: Your personal details, information about your purchases, including what you booked, information about when you click on our adverts, the way you access the website, including IP address, online identifiers, and browsers details. You may also provide us with information about your bookings, your browsing behavior, or your personal interests. Please note that some of this information might be collected automatically in accordance with p. 2.2.
When you register for an account into the Personal Area, or you use your Account you may provide us with: your personal details such as your name, surname, email, address, phone number, profile picture, and your login information such as your email and the password you choose. Please check p. 2.3. of this Privacy Policy if you register or access the Personal Area services using your social network credentials. Please note that when you sign into your registered personal account, you will remain logged in to the Personal Area page for a period of sixty days or until you choose to log out of your account.
When you download and use our app: We do not collect directly personal details from you. However, please note that some information will be shared with Facebook, per p. 11.2 of this Privacy Policy). By installing our App you declare that you have read and accept the Privacy Policy and Terms and Conditions of our App.
When you consent to take part in promotions, competitions, contests you may provide us with: your personal details, including your address, email, or phone number, or potentially any other data that may be necessary to take part in the specific case. We will inform you about the Privacy Policy of the specific promotions, competitions or contests as soon as the promotions start.
When you consent to be subscribed to our marketing communications via WhatsApp, you may provide us with: your name and phone number. Before subscribing to marketing communications via WhatsApp, you have to read and accept the specific Privacy Policy for WhatsApp communications.
Personal data you provide about other individuals: If you plan to submit someone else's personal data to us, for instance when booking on their behalf, you should only provide us with that third party's details with their consent and after they have been given access to this Privacy Policy. When submitting data about other individuals, you declare you have their consent.
Personal data about children: Please note that we may collect and use the information of children only as provided by their parent or guardian or with their consent. If we become aware that we have processed information of a child without the valid consent of a parent or guardian, we will take reasonable measures to delete it.
2.2. Personal data collected automatically from our Website, app, on the phone, from communication we send, and/or from third parties
We collect information about your visits to and use of the Website, such as information about the device and browser you are using, your IP address or domain names of the computers connected to the Websites, uniform resource identifiers for requests made, the time of request, the method used to submit the request to the server, the size of the archive obtained as a response, the numerical code indicating the status of the response given by the server (correct, error, etc.) and other parameters relative to the operating system and the computer environment used, the date and time that you visited, the duration of your visit, the referral source and website navigation paths of your visit, and your interactions on the Website, including the Services and offers you are interested in. Please note that we may associate this information with your account.
See the Cookies section of this Privacy Policy (9. Information about Cookies) for further information on the purposes for which we collect and use this information. Please note that your personal information may also be linked to cookies to, i.e., enable the storage of your travel searches on your Personal Account when you are registered to the service and/or collect information on how you use our product and services.
We may record or monitor calls to and from our Customer Care Team for contractual reasons, quality control purposes, analytics, for staff training, and/or to protect us in the event of a legal dispute. Any personal data obtained from you during the call will be treated in accordance with this Privacy Policy.
We may use this style to also understand how you engage with communication material that we send to you, such as emails, including the action you take such as any links in them that you click on, your duration and frequency of your engagement with the email.
To the extent permitted by the applicable law wherein we receive additional information about you, such as fraud detection information and warnings from third-party service providers and/or partners for our fraud prevention activities.
2.3. Other sources of personal data: Facebook log-in, Google sign-in, and Apple Sign-in when registering and/or using your account into the Personal Area
You may create and use the Personal Area through our login system or you might choose to link, connect or login to the Personal Area with a third-party service (e.g., Facebook, Google and Apple), the third-party service may send us information such as your registration and profile information (i.e., username, user ID associated with your social media account, picture, email), and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network and those third parties. You should always review and, if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our Website.
Please also note that by using the service provided by the third party, the information may be transferred or transmitted or stored and processed by such third party in the United States or other countries outside the EU, in accordance with the privacy policies linked below. As a consequence, certain extra-EU national programmes may enable public authorities to have access to your personal data for security purposes.
In particular:
Facebook log-in
When you choose to register and/or log in using Facebook to connect to our platforms of services on our Website, either when you register or after you have registered, you agree to share your name, email, profile picture, user ID associated with your social media account with us. We will also record the fact that you have registered through Facebook.
Information about your activity on our Website may be sent to Facebook, when you have an account with them and choose to use the social media log-in feature to register with us.
The social media platform may receive information, such as your IP and the browser URL.
For more information on the collection and use of data by Facebook, about your rights in this regard and ways to protect your privacy, see the Privacy Policy of Facebook https://www.facebook.com/policy.php
Google log-in
When you log in using Google to connect to our platforms or services, you agree to share your email and your profile picture with us. We will also record the fact that you have registered through Google.
Google's platform may receive information, such as your IP and browser URL.
Please review Google's Privacy Policy to find out more about your rights in this regard and ways to protect your privacy: https://policies.google.com/privacy
Apple Sign-in
When you log in using Apple Sign-in to connect to our platforms or services you agree to share your name, surname, email address, and Apple ID associated with us. We will also record the fact that you have registered through Apple.
Apple's platform may receive information, such as your IP and browser URL.
Please review Apple's privacy policy to find out more about your rights in this regard and ways to protect your privacy: https://support.apple.com/en-us/HT208650.
2.4 Data accessible through mobile device permissions
When using the app, and only with your explicit authorization, the app may access certain mobile device features, including:
- Calendar: to create or read events related to app functionalities;
- Location (GPS): to provide location-based or contextual services;
- Storage (internal or SD memory): to save or access files or documents generated during use of the app.
Such access is optional, can be revoked at any time through the device settings, and does not involve processing of personal data unless justified by specific, legitimate purposes as outlined in this Privacy Policy.
3. Why do we collect your data?
In general terms, we use your personal data to provide you with the services you request, process payment, provide customer services, send you marketing and promotional communications, notify you about important changes to our Website, and to deliver our content and ads which we think may be of interest to you. More specifically:
Why?
A. To create and maintain the contractual relation established for the provision of the product and/or service requested by you in all its phases and by way of any possible integration and modification or to take steps at your request in relation to pre-contractual measures (e.g., facilitating your bookings and taking payments; responding to your questions and concerns; administering your account).
We may contact you (e.g., by text message, email, phone calls, mail, push notifications, or messages on other communication platforms) to provide information such as travel booking confirmations and updates, emergency notifications, or for other purposes as described in this Privacy Policy
Please note that if your call to us is not connected, or if it is disconnected mid-call, you authorize us to use your phone number to call you back, in order to respond to your request.
Finally, in order to access the Customer Care and receive assistance in a timely and efficient manner, you will be asked to enter the identification code of your booking (so-called "Booking ID"). If you contact our Customer Care Team using the same telephone number entered during the booking process, the Booking ID will be automatically recognized.
Why?
B. If permitted by the applicable law, to request your participation in our surveys conducted via email, so that you can tell us about your experience as a recipient of the Service. We will use your feedback to develop and improve our services. Following our analyses of your feedback, we may consider it necessary to contact you to provide you with a response to your survey submission. Please note that your participation in the survey is voluntary and there are no consequences should you prefer not to participate.
Why?
C. To meet the legal, regulatory, and compliance requirements and to respond to requests by government or law enforcement authorities conducting an investigation.
Why?
D. To carry out aggregative statistical analyses on anonymized groups or to analyze identifiable individuals behavior so that we can see how our Website, products, and services are being used and how our business is performing.
Why?
E – To send you personalized and profiled marketing communications
We may use your personal data to share with you via email, web, and mobile push notifications and/or on our website or third-party ones (e.g., using ads) the best deals and offers on products and services we think you might find interesting. The personalized service or the offers can be related to our products and services and selected third-party products and services (such as Emirates, Visit Portugal, Barceló Hotel Group, Amex) and to the following sectors (please note that we do not share your email address with third parties): Technology, Finance & Insurance, Tourism, Leisure & Entertainment, Fashion, Food & Beverage, E-Commerce, Beauty & Health, Publications & Publishing, Retail & Great Organized Distribution, Telecommunications & General Services,
For this purpose we may:
- analyze your personal information to create a profile of your interests and preferences so that we can tailor and target our communications in a way that is timely and relevant to you;
- combine the information you give us via cookies and other tracking technologies with information related to your purchases;
- analyze information about the way you engage with communication material you receive from us, such as data on when emails have been opened or to determine if you have viewed or interacted with an ad, to record the number of times you have viewed each ad, to prevent a single ad being shown to you too frequently, etc.;
You may opt out at any time by following the link in our communications or via email at privacy.us@lastminute.com.
Why?
F – To send marketing communication via phone number, with your consent
With your explicit consent, we may process your phone number to contact you via phone calls, SMS, and WhatsApp for the purpose of informing you about our latest deals, offers, and promotions related to our products and services. We will only use your phone number for these marketing communications if you have voluntarily provided it and agreed to be contacted. You may withdraw your consent at any time by following the opt-out instructions provided during the call or via email at privacy.us@lastminute.com.
Why?
G – n.a.
Why?
H. To keep our Website and systems secure and to prevent and detect security incidents and other crimes.
Why?
I. To verify compliance with our terms and conditions and for the establishment, exercise, or defence of legal claims.
Why?
J. To tailor and personalize online marketing notifications and advertising for you based on the information on your use of our Website, products, and services, and other sites collected through cookies (please see the Cookies section of this Privacy Policy for further information)
Why?
K. Where permitted by applicable law and, where required by law, only with your prior explicit consent, we may record or monitor calls to and from our Customer Care Team for quality control purposes, analytics, and for staff training, as well as for contractual purposes (including to document changes or requests for changes to the contract). Please also note that—only for quality control purposes—we may analyze the call recordings through artificial intelligence-based systems.
In case of telephone contact with our Customer Care Team, before being put in contact with one of our agents, you will be asked to give us your explicit consent to the call recording according to the instructions given to you during the same phone call. If you do not provide such consent to the call recording, you will still receive assistance from our agents, but the call will not be recorded.
Why?
L. n.a.
Why?
M. n.a.
Why?
N. n.a.
Why?
O. In order to personalize your browsing experience and optimize commercial offers on our website and digital channels. Namely, the data collected is used to generate personalized recommendations based on the analysis of your browsing behavior and the preferences you have expressed; to dynamically sort search results to present relevant offers based on your interactions with our Website, App, and/or the other channels we manage; to propose travel, accommodation, or other available and/or related services on our website in line with your detected interests and purchasing behavior; and to personalize the prices and economic conditions of the offers proposed, so as to offer you commercial conditions that are more in line with your interests and needs. Please note that, for these purposes, we do not process sensitive personal information, nor data relating to minors or means of payment.
Why?
P. Personal data is processed in order to train, test, and improve the artificial intelligence systems and models used in our business processes, as well as in the context of the delivery of our services, in order to ensure that these systems produce results that are reliable, relevant, and consistent with the purposes for which they are used. Please note that, for these purposes, we do not process sensitive personal information nor data relating to minors or means of payment.
Financial incentive
We may offer financial incentives to promote our products and services. These may include:
Discounts, coupons, and special offers when you sign up for our email list, participate in a marketing promotion or sweepstakes, or create an account.
Points programs, where you earn points for certain purchases that can be redeemed for discounts or coupons.
We may ask you to provide personal data in connection with these promotions, including your email address. Because these promotions involve the collection of personal data, they may be interpreted as "financial incentive" programs under California law or "bona fide loyalty programs" under Colorado law. We use this information for the purposes described in our Notice at Collection, including for targeted advertising. In addition, we may share your personal data with third parties as described in our Notice at Collection.
Participation in any financial incentive is optional. You may withdraw from the program at any time. To stop receiving our coupons or discounts in your email, you may unsubscribe from our emails by clicking the "unsubscribe" button at the bottom of any such email.
If you ask us to delete your personal data, we will not be able to provide you with access to these programs.
The value of any financial incentive we offer is reasonably related to the value of any personal data you provide to us. We estimate the value of your personal data by considering, without limitation, the expenses we incur from collecting your personal data and/or providing the financial incentive to you, the revenue generated by your use of the financial incentive, and any improvements we can make to our products and services based on aggregating information obtained through the financial incentive program.
Please note that we may provide additional terms that apply to a particular financial incentive. If applicable, those terms will be presented to you at sign-up.
4. Who sees, receives, and uses your data and where?
4.1. Categories of recipients of your data
We share your personal data, for the purposes described in this Privacy Policy, to the following categories of recipients:
Our authorized employees and/or collaborators that assist and advise us on administration, products, legal affairs, Customer Care Team, and information systems, as well as those in charge of maintaining our network and hardware/software equipment;
Airlines, hotels, car-rental companies, insurance companies, tour operators as well as those other parties to which it is necessary to disclose your personal data in order to provide you with the requested services that will be operating as autonomous data controllers. Please note that airline companies are required, in accordance with new regulations introduced in the U.S. and other countries, to allow customs and border authorities to have access to flight passenger data. For that reason, in certain situations, we may communicate data collected on passengers included in the reservation to the competent authorities of the countries included in the Customer's travel itinerary if required by the local law.
Our third-party service providers (including other entities of the lastminute.com group), which process your personal data on our behalf and under our instructions for the purposes described hereinabove acting as data processors, such as those providing us with IT and hosting services, call center and customer support, analytics and administration services, etc.
Payment providers and financial institutions (e.g., for chargeback, fraud detection and prevention purposes) acting as autonomous data controllers.
Our business partners who are social media platforms when it is explicitly requested by you (e.g., when you share information generated from our website onto those platforms), when using social media authentication methods or downloading our App whereby you agree either with our Privacy Policy or with the platforms that we may share information about your online activity with these partners even when you are not logged in to the social media platform), or when these business partners that provide us with functionality capabilities request information about the specifications of the device that the App has been installed on, which they have obtained the right to do. The information you share will be governed by the social media's privacy policy. Please check clause 2.3 of this Privacy Policy for more information.
Competent authorities when we are required to do so by the current law.
Competent authorities and law and enforcement third parties when this is necessary so that we can enforce our terms of use and protect and defend our rights or property or the rights or property of any third party.
Third parties that receive the data (e.g., business consultants, professionals for delivering due diligence services, or assess value and capabilities of the business) when it is necessary in connection with any sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser's advisers and will be passed to the new owners.
The complete list of parties to which your personal data may be disclosed is available at our registered office and may be requested by writing to privacy.us@lastminutegroup.com.
4.2. International transfer of your data
Users' and/or Customers' personal data is processed at the Data Controller's registered office (see point 1), on the lm group servers, and at the offices of other entities to which data may be provided in order to provide the services requested of the Data Controller.
5. How long do we retain your data?
We retain your personal data for as long as is required to achieve the purposes and fulfil the activities as set out in this Privacy Policy, otherwise communicated to you or for as long as is permitted by applicable law.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data; the potential risk of harm from unauthorized use or disclosure of the personal data; the purposes for which we use the personal data and whether we can achieve those purposes through other means; and the applicable legal requirements.
6. What are your data protection rights and how can you exercise them?
You may exercise the following rights:
Right to Know: You may have the right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information (including the names of such third parties), the categories of personal information disclosed to third parties, and the specific pieces of personal information we have collected about you. You may have the right to access your information in a portable format.
Right to Delete: You may have the right to delete personal information that we have collected from you. Note that there are some reasons we will not be able to fully address your request, such as if we need to complete a transaction for you, to detect and protect against fraudulent and illegal activity, to exercise our rights, for our internal purposes, or to comply with a legal obligation.
Right to Correct: You may have the right to correct inaccurate personal information that we may maintain about you, subject to appropriate verification.
Right to opt out of the sale/sharing of personal data and targeted advertising: You may request to opt out of the sale or share of your personal data, or of targeted advertising, by clicking the "Do Not Sell or Share My Personal Information" available on our Website, or you can email us at privacy.us@lastminutegroup.com.
Alternatively, you can use certain preference signals to exercise your opt-out right. If you enable a browser-based opt-out preference signal, such as Global Privacy Control (GPC), upon receipt or detection, we will treat the signal as a valid request to opt out of the sale or sharing of personal data linked to that browser and any consumer profile we have associated with that browser. Please note that if you use different browsers or browser profiles, you will have to enable the signal on each browser or profile.
You do not need to create an account to submit an opt-out request.
You can exercise the above rights at any time by:
Contacting us via email at privacy.us@lastminutegroup.com or via chat.
As for direct marketing, please note that you can also object at any time by clicking the unsubscribe link which we provide in each communication sent to you
As for online targeted ads and the withdrawal of your consent please refer to our Cookie section of this Privacy Policy. U.S. residents should also review the information about opting out of sales, shares, and targeted advertising below under "Additional U.S. State Privacy Rights."
Your rights in relation to your personal data might be limited in some situations. For example, if fulfilling your request would reveal personal data about another person or if we have a legal requirement or a compelling legitimate ground we may continue to process your personal data which you have asked us to delete.
You also may have the right to make a complaint if you feel your personal information has been mishandled. We encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant Data Protection Supervisory Authority. If you are a U.S. resident, you may complain to the Attorney General or other lead consumer protection agency in your state.
Additional U.S. State Privacy Rights
Depending on your U.S. state of residence, you may have the following rights:
Right to appeal: You may have the right to appeal a decision we have made in connection with your privacy rights request. To appeal a decision, please contact us at privacy.us@lastminutegroup.com.
Authorized agent requests: You may authorize someone to make a privacy rights request on your behalf (an authorized agent). Authorized agents will need to demonstrate that you have authorized them to act on your behalf. We retain the right to request confirmation directly from you confirming that the agent is authorized to make such a request, or to request additional information to confirm the agent's identity.
7. Contact details of the data controller
The contact details of the Data Controller of the data processing described hereinabove are:
LMnext US Inc. - register number 5697167
8. Information about Cookies
For any information about Cookies, please read the following Cookie Policy.
9. Privacy notice for Facebook
9.1. Facebook Custom Audiences – Facebook pixel We use the remarketing function "Custom Audiences" of Facebook Inc. (1601 Willow Road, Menlo Park, California 94025), or if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. This function allows us to show our Users and/or Customers of our website interest-based ads when they visit Facebook ("Facebook ads"), and to analyze such Facebook ads for statistical and market research purposes, which helps us to optimize future advertising. This allows us to serve more relevant advertising.
For this purpose we use the so-called "Facebook pixel" for our website.
When a User or a Customer visits our website and takes an action (for example, buying something), the Facebook pixel is triggered and reports this action. This way, we will know when a customer took an action after seeing our Facebook ad. We will also be able to reach this customer again by using a Custom Audience. Therefore, this pixel allows user behavior to be tracked after they have been redirected to our Website by clicking on a Facebook ad. This way, we will know when a customer took an action after seeing our Facebook ad. We will also be able to reach this customer again by using a Custom Audience.
Therefore, this enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e., we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook's Data Usage Policy https://www.facebook.com/about/privacy. Such data may allow Facebook and its partners to show ads on or off Facebook. A cookie may also be stored on your computer for these purposes.
9.2. Facebook SDK
Within our App, we use the Software Development Kit (SDK) from Facebook. The Facebook SDK is issued and administered by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA, or if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. By means of this integration, we can link various Facebook services with our App (i.e., Facebook Analytics, Facebook Ads, Facebook Login via the SDK, Facebook Account Ki, Facebook Share, Facebook Graph API, and Facebook App Events).
In particular, we have linked the following SDK Facebook services with our App:
Facebook Log-in: to provide you with the possibility to register or log in with your Facebook account
Facebook App Events: To understand people's actions in our app and measure the effectiveness of your Mobile App Ads. We use this service to evaluate the reach of our advertising campaigns and use of Facebook SDK. Facebook merely provides us with an aggregated analysis of user behavior within our app.
In addition, as our App is linked to SDK Facebook services, we have to follow Facebook policies, which include that we are obliged to share with Facebook, when you download the App, even when you are not logged in to the social media platform, the following data:
Anonymous online identifier;
Information confirming that you have download our App;
Type of device you have used to download our App;
Your device model name;
Your geographical zone;
Your time zone;
Your connection provider;
The size and density of your screen device;
CPU cores of your device;
The external storage size in GB of your device;
The free space on external storage in GB of your device;
Device time zone
By downloading our App you declare that you agree with the communication of the data to Facebook as described above.
Further information about Facebook SDK within iOS can be found here: https://developers.facebook.com/docs/ios. For Android, please refer to: https://developers.facebook.com/docs/android.
You can check and modify the status of your connection to Facebook and the respective access privileges of our Apps at any time under your Facebook profile settings (https://www.facebook.com/settings?tab=applications). If you want to cancel the connection between Facebook and our App, please log in to Facebook and make the necessary changes in your profile settings.
10. Minors
Our website and mobile application are not directed at minors (as defined in applicable data protection laws) and we cannot distinguish the age of persons who access and use these. If a minor has provided us with personal data without parental or guardian consent, the parent or guardian should contact us. If we become aware that personal data has been collected from a minor without parental or guardian consent, we will terminate the minor's account, where that minor has an account with us.
The limited circumstances we might need to collect the personal data of minors include as part of a reservation, the purchase of other travel-related services, or in other exceptional circumstances (such as features addressed to families). When processing personal data of minors, we strictly adhere to the principles of legality, necessity, clear purpose, openness, transparency, and security, and we take strict measures to protect such data.
11. Use of artificial intelligence systems
The processing of personal data described in this policy, when permitted by applicable regulations, may be carried out with the support of artificial intelligence (AI) systems used in the context of our activities.
In this context, we take a responsible and transparent approach to the use of AI in the processing of personal data.
The AI systems and models used are designed and configured to minimize risks to the rights and freedoms of data subjects through technical and organizational measures proportionate to the type of system and the context of use, including pseudonymization, anonymization, and human surveillance where applicable.
Processing operations involving the use of AI systems are subject, where required, to a Data Protection Impact Assessment (DPIA) to ensure compliance with applicable regulations and the adoption of best security and risk-management practices.
12. Update and old versions of this privacy policy
We reserve the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on our Website and update the "Last Updated" date at the top of this Privacy Policy.
Old versions of this Privacy Policy are available here.
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